My Zoom livestream video is frozen – what could be done to fix it?
Simply try closing the Zoom app and opening it again. If this doesn't work please consider the suggestions below.
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My Zoom livestream video speeds up and slows down – what could be done to fix it?
Understanding and addressing these several factors can fix the lagging issues you’re experiencing when live-streaming:
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1. Poor internet connection or slow internet speeds:
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Verify that your Wi-Fi or mobile data signal is strong:
You can test your internet download speed by going to https://fast.com/
A good download speed for watching a livestream depends on the quality of the video you want to watch:
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Standard definition (SD): A download speed of around 3 Mbps is usually enough
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HD: A download speed of 5-8 Mbps is recommended
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Ultra-HD or 4K: A download speed of at least 25 Mbps is recommended
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Close all other apps running in the background, they could be consuming bandwidth. This will free up more bandwidth for Instagram.
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Consider using 5G or high-speed Wi-Fi connections if available for a smoother experience.
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Sometimes, a simple router restart can refresh your internet connection and improve speed.
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If you're in an area with poor signal reception, consider using a signal booster or Wi-Fi extender to enhance your connectivity.
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2. Outdated Zoom app:
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Update Zoom to the Latest Version:
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Launch the Apple App Store or Google Play Store.
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In the Store, type Zoom in the search bar.
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If you have the Update button on Zoom's app page, tap on it update the app
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3. Insufficient storage available on your phone:
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To see how much storage, you have on your phone, you can go to your phone's Settings and look for the Storage option​
4. Consider logging in on another device to test if the issue persists on different hardware.
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